Epic Principal Trainer, HIS

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

Osler is driven by a strategic Vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.

The Epic Principal Trainer will be responsible for design and development of training curriculum for the Epic HIS. The Principal Trainer will be responsible for designing, creating simulations, maintenance and analysis of the Epic training environment. The role is one that bridges clinical workflows and technology in the delivery of education to all end users across the organization. The role requires knowledge and expertise in educational processes including curriculum development, delivery of education in various modalities and evaluation methodologies. The Epic Principal Trainer will serve as a support to Epic credentialed trainers and provide guidance as needed. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

Accountabilities:

• Design, develop and maintain engaging curriculum content and instructional material for all clinical and non-clinical end users of Epic (e.g., lab techs, porters, allied health professionals, nurses, pharmacists, registration, and finance staff etc.)
• Collaborate with organization leaders, subject matter experts, application analysts and the organization development department to incorporate organizational best practices into the curriculum content
• Design, build and maintain central repository for learning content with version control
• Build, test and maintain training environments while providing support and troubleshooting issues as required
• Develop training curriculums that are in alignment with adult learning principles, instructional design, font formatting and content placement to ensure learners can easily understand the context and absorb the information effectively
• Ensure compliance with curriculum creation and training delivery standards, templates and processes
• Determine the criteria used to judge learner’s performance and develop assessment instruments
• Uses feedback tools and assessment results to evaluate instructional effectiveness and revises curriculum as needed
• Provides support, guidance, and credentialing to credentialed trainers
• Review Nova Notes and update training curriculum, tip-sheets and MST environment to reflect system upgrades
• Maintain mitosis process for MST and ACE environments to ensure test patients are refreshed accurately and according to schedule, which includes testing all master patients in ACE environments before duplication
• Create and maintain documentation to build a repository of key configuration decisions and associated build
• Work closely with the Epic HIS vendor, project team and operational subject matter experts to help create the future state workflows by participating and leading site visits, working group meetings, validation sessions and other related meetings
• Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones.
• Work closely with HIS team members to identify, document and troubleshoot issues to find creative resolutions
• Partner with Epic vendor representatives to maintain communication and help vendor staff understand hospital’s operational needs
• Achieve Epic certification and/or accreditation
• Participate in an on-call rotation to provide 24/7 support
• Work extended hours (days, evenings, nights, weekends) as required

Qualifications

• Demonstrated proficiency working with Microsoft Enterprise applications (i.e., Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
• Proven leadership capabilities in a team environment is an asset
• Demonstrated critical thinking skills, strong organizational skills and well-developed written and verbal communication skills are required
• Demonstrated proficiency working with Microsoft Enterprise applications (i.e., Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
• Ability to learn new software and systems, demonstrating technical aptitude
• Ability to work in an agile environment to deliver an HIS that meets end user needs
• Ability to work independently and in collaboration with a team to meet HIS project milestones and ensure successful project delivery
• Ability to analyze user requirements and come up with creative solutions to meet end user needs
• Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
• Ability to persevere in a high intensity project to overcome obstacles and difficult situations within a time sensitive implementation
• Ability to travel to the United States as required
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently Days (subject to change in accordance with operational requirements)

Salary Range: $88,413.00 - $110,526.00

Application deadline: July 14, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.