About the Role:
We are seeking a strategic and execution-oriented Director of Organizational Design & Effectiveness to join our growing healthcare SaaS company. In this pivotal role, you will bring deep expertise in the science and discipline of organizational design to architect, build, and help deliver enterprise and business unit-level structure changes that support transformation, AI adoption, and growth.
This role is ideal for someone who combines design acumen with operational drive—not only identifying the optimal org design but also partnering across functions to execute, embed, and sustain the change. You will work closely with senior and executive leaders to ensure our operating model, talent strategy, and AI ambitions are structurally enabled and measurably effective.
Key Responsibilities:
- Strategic Organizational Design & Thought Leadership:
- Lead org design efforts across business units to align structures, capabilities, roles, and spans with enterprise strategy and transformation goals.
- Act as a thought partner to C-suite and VP+ leaders on how to adapt structures to drive AI-enabled performance, innovation, and cross-functional collaboration.
- Translate business strategies, growth targets, and AI roadmaps into executable organizational design solutions.
- Design Execution, Delivery & Capability Building:
- Build implementation roadmaps with clear sequencing, resource implications, and timelines.
- Partner with HR Business Partners and business leaders to guide execution of new designs, including role transitions, team setup, and onboarding into new structures.
- Embed execution support tools, change enablers, and feedback loops to ensure successful and lasting adoption.
- Support capability development for leaders and managers to operate effectively within redesigned structures, especially where AI or automation is involved.
- AI-Enabled Operating Model Transformation:
- Assess where AI, automation, and digital workflows can be embedded in structures, accountabilities, and processes.
- Map AI organizational archetypes (e.g., AI-Aware, AI-Augmented) to functions and roles to guide design recommendations.
- Work cross-functionally to ensure organizational structures reflect the evolving roles, capabilities, and oversight needed to scale AI maturity across the enterprise.
- Operating Model Optimization:
- Assess governance, decision rights, cross-functional workflows, and collaboration pain points.
- Redesign structures and operating models that improve agility, reduce complexity, and enable efficient scaling—especially in AI-enabled or tech-powered areas.
- Partner with Product, Technology, Operations, and HR teams to align people, processes, and platforms.
- Measurement, Analytics & Financial Rigor:
- Define and monitor organizational health metrics (e.g., span of control, cost-to-serve, capability density).
- Build scenarios that model future-state impacts of design choices on cost, efficiency, and capability.
- Partner with Finance and Strategy to ensure org design changes support strategic and financial outcomes.
Skills & Qualifications:
- 8–12 years of experience in Organizational Design, Effectiveness, or Operating Model Transformation.
- Demonstrated ability to execute and deliver org design changes, not just assess or recommend.
- Proven experience leading design and delivery in healthcare, SaaS, or regulated/high-growth industries.
- Deep knowledge of organizational design frameworks and methodologies (e.g., Galbraith Star, Operating Model Canvas, McKinsey 7S).
- Strong understanding of AI’s impact on job design, structure, and organizational maturity models.
- Exceptional ability to synthesize complexity into clear recommendations and executable plans.
- Strong business acumen and ability to assess the financial implications of org design choices.
- Bachelor’s degree required; Master’s in Organizational Psychology, Business, or related discipline preferred.
- Certification in Org Design (e.g., Kates Kesler, OrgVue, OTM) is an asset.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.