Director of Patient Services, Second Building Project

CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an organization that is committed to its employees' well-being and professional development.

Competition # 234-25-33920

Posting End Date: July 25, 2025

City: Winnipeg

Work Location: MacCharles

Department: Clinical Operations

Union: Non-Union

Hiring Status: Term

Anticipated Start and End Date: ASAP – Indefinite

FTE: 1.0

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $66.006 /$69.435 /$73.342

Job Summary:

Reporting to the Chief of Clinical Operations, the Director of Patient Services, Second Building Project will work closely with the CCMB Executive Team, the Director of Infrastructure and Environment and Shared Health’s Department Led Capital Project team to plan, coordinate, and oversee the delivery of the new second building. The Director will be responsible for CCMB’s clinical planning perspective for the programming and design of the second building, ensuring alignment with the CCMB’s vision and strategic priorities. Acting as a bridge between clinical operations and project execution, the Director seeks clinical stakeholder input and informs the design, planning, and implementation of healthcare services and facilities to the highest standards.

Collaborating with CCMB leadership teams, physicians, and healthcare professionals, the Director coordinates and provides oversight to develop and integrate service delivery models, clinical standards, and operational strategies to the project. They manage clinical project activities to ensure efficient program design and delivery, mitigate risks, and maintain clear communication with stakeholders while keeping the CCMB Executive Team apprised of progress or challenges.

The role also involves co-leading the planning and design of clinical facilities and infrastructure, aligning resources and services to support the evolving needs of future care delivery. This includes integrating facilities management, clinical equipment, digital solutions, and space planning through the programming, design, and construction phases of the project to address clinical requirements for new construction.

The Director coordinates project and operational planning with internal and external stakeholders, including clinical and medical staff, leadership teams, consultants, and community representatives. In a dyad relationship with the Medical Director, Second Building Project, the Director ensures all planning aligns with CCMB’s strategic goals and incorporates best practices and innovative care models, including patient flow optimization, infection control, and digital technology integration. Throughout, the Director upholds CCMB’s commitment to high-quality, equitable, and culturally safe care.

Qualifications:

Education

• A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Nursing, Health Sciences, Health Care Administration, or Business Administration is required.

Experience

• 7 years of progressive experience leading a broad spectrum of health services in a publicly funded health services delivery organization.
• 5 years of management experience within the healthcare field is required.
• 3 years of management experience leading a clinical operations team within a unionized environment is desired.
• 3 years of experience implementing program planning, development and evaluation is required.
• An acceptable equivalent combination of education and experience may be considered.

Skills and Abilities

• Demonstrated strong organizational, interpersonal, communications and leadership skills.
• Demonstrated ability to adeptly manage multiple requests and exhibits exceptional time management skills.
• Ability to work independently and as part of a team.
• Comprehensive knowledge of patient care delivery systems in ambulatory settings including knowledge of professional practice, healthcare standards and application of standards to acute oncology ambulatory care clinical design.
• Ability to understand and utilize administrative and decision support reports and research information related to clinical care and practices, including quality improvement practices.
• Ability to provide leadership, guidance and direction to others including staff and contractors and to work effectively as part of a team.
• Relevant healthcare-related management courses are an asset, including but not limited to change management, patient satisfaction and experience, multidisciplinary team environments, conflict resolution, and quality improvement
• Proven ability to negotiate and mediate resolutions to complex situations.
• Ability to lead people, manage change, develop strategy and execute plans.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Knowledge of health equity issues and social determinants of health and their impact on patient outcomes and experience.
• Understanding of various reports, including Truth & Reconciliation Commission’s 94 Calls to Action (2015).
• Model and support full team commitment to Indigenous Cultural Safety and anti-racism.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada.
• Knowledge of social, economic, political and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports.

Required Licenses, Registrations, Designations

• An active member in good standing of an associated regulatory body is required, as appropriate.
• Membership in a professional association is preferred (e.g. Association of Regulated Nurses of Manitoba, Canadian Association of Pharmacy in Oncology, etc.).

Physical Demands and Working Conditions

• Must be able to work safely in a typical computerized office environment with frequent meetings and to lift and carry items.
• Interruptions to respond to questions from executives and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province.

Other

• Must have a satisfactory employment record
• Must be legally able to work in Canada
• Ability to speak French

Interested and qualified applicants are invited to submit a detailed and current resume, plus a cover letter demonstrating how you meet the above qualifications and the above competition number.

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive, barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing, please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.