Direct to Consumer ( D2C ) Fraud Manager

This role in summary

Whirlpool is seeking a highly motivated and detail-oriented Fraud Manager to join our Direct to Consumer team. In this critical role, you will be responsible for identifying, investigating, and preventing fraudulent activities to protect our company and customers from financial losses. The ideal candidate will possess strong analytical skills, a keen eye for suspicious patterns, and a solid understanding of various fraud schemes.

Your responsibilities will include

• Develop and implement fraud detection rules and strategies to mitigate risk.
• Monitor transaction activity and customer accounts for potential fraud risks in real-time or near real-time.
• Conduct in-depth investigations of suspicious transactions, accounts, and activities using various internal and external tools and data sources.
• Analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent behavior.
• Collaborate with other departments (e.g., Risk Management, Customer Service, Legal, Product Development) to resolve fraud-related issues and enhance fraud prevention measures.
• Prepare detailed reports and documentation of investigative findings, including evidence collected and actions taken.
• Generate and analyze reports on relevant fraud trends to inform prevention strategies.
• Communicate effectively with customers, law enforcement, and financial institutions regarding fraud cases.
• Stay up-to-date on emerging fraud trends, technologies, and regulations.
• Participate in the development and delivery of fraud awareness training for internal teams.
• Recommend and implement process improvements to enhance fraud prevention and detection capabilities.
• Create approval rate optimization strategies that balance fraud prevention with revenue maximization.
• Implement data-driven fraud prevention measures based on cross-functional insights and pattern analysis.
• Work across departments to maintain a comprehensive approach to fraud management.

Minimum requirements

• Bachelor's Degree
• 5+ years of experience in fraud analysis, risk management, financial investigations, or other fraud role for digital properties
• 3+ years of experience identifying and investigating fraud schemes such as credit card fraud, identity theft, account takeover, friendly fraud, phishing or synthetic identity fraud

Preferred skills and experiences

• Bachelor's degree in Finance, Business Administration, Criminal Justice or Data Analytics
• Certified Fraud Examiner (CFE) certification
• PCI DSS Compliance certification
• 3+ years of experience using Accertify fraud detection tools and systems
• Knowledge of regulatory compliance related to fraud (e.g., AML, KYC)
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely
• High level of integrity and ability to handle sensitive and confidential information discreetly
• Ability to work independently and as part of a team in a fast-paced environment
• Strong attention to detail and accuracy

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What we offer

Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. Whirlpool offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal growth and career development.

• 
  Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)
• Parental Top Up Plan
• Family Building Support Benefit
• Whirlpool Additional Designated Holidays (2 extra company paid holidays)
• Employee Assistance Program
• Retiree benefits, Savings Plans, Defined Contribution Pension Plan
• Employee Discount
• Eligible for annual bonus

Additional information

Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• 
  Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.