Job Description
The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
- Adaptable to customer needs.
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- Uses software to record patient orders
- Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice
Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language, bilingual or multilingual a plus.
- Ability to stay calm under pressure.
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
- Must be flexible and adaptable to change.
Education
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.