Design Lead, UX Research and Design (French Services) (Telework/Hybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Role

Reporting to Director, Design Strategy and User Experience, you’ll join the Digital Media team where a major initiative is underway to modernize Radio-Canada’s digital ecosystem and make it more resilient in an evolving media environment. This work will be carried out in close co-operation with various departments and will help build the public broadcaster’s future.

The Design Lead, UX Research and Design, is an experienced and passionate leader responsible for ensuring optimal and consistent user experiences across our digital products. Your expertise in solution design will be crucial for incorporating UX research findings into user-centric experiences.

Key Responsibilities

• Strategy and Leadership:
  • Work closely with the Director, Design and User Experience Strategy, and other departmental leads (Strategy, Product, Tech) to define the strategic direction for a transformative project impacting multiple digital products.
  • Proactively collaborate with key partners (Content, Marketing, Brand, Sales) to influence and contribute to project success.

• UX Design:
  • Help set up ideation workshops to clarify UX goals and business needs.
  • Work closely with the Digital Product Interactive Designer to translate research findings into intuitive, scalable, accessible and environmentally sustainable design solutions.
  • Support the Product team in deeply analyzing research data to clearly identify hypotheses and findings, providing clear, actionable recommendations aligned with business objectives and user needs.
  • Present research results and UX recommendations clearly and persuasively to all stakeholders, including the Product team and business lines.

• Team Supervision:
  • Guide and develop the research team in implementing the department’s UX research strategies and priorities.
  • Ensure the quality and thoroughness of research methodologies (surveys, user testing, card sorting, interviews, focus groups, A/B testing, etc.) to validate hypotheses, derive valuable insights and deliver relevant analysis.
  • Establish efficient planning and operational processes that comply with user research best practices.

• Market Intelligence and Expertise:
  • Continually monitor digital market trends, social behaviours, emerging technologies (especially in AI) and best practices in UX research and design.
  • Act as a leading expert in UX research and design for internal partners (e.g., Editorial, Sales, Communications, Marketing and Brand).
  • Utilize market studies, audience insights and technological advancements to inform strategic decisions.

What You Bring

• Bachelor’s degree in a relevant field (interaction design, cognitive psychology, information sciences, etc.).
• Five or more years’ experience in user research and UX design, including two years in a management role.
• Proficiency in qualitative and quantitative research methodologies (user testing, surveys, interviews, focus groups, A/B testing), data analysis and results presentation.
• Strong grasp of UX and interface design principles.
• Good understanding of continuous product discovery.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication, presentation and facilitation skills.
• Passion for digital, social behaviours and innovation.
• Bilingualism (English and French), spoken and written, an asset.

Candidates must submit an online portfolio with their application and may be subject to skills testing.

Please note this is a 12-month contract position, renewable annually. This regular position is not a consulting assignment but a long-term opportunity with attractive CBC/Radio-Canada employee benefits.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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