Key Responsibilities:
- Process client orders for supplies, service, equipment, including rentals; orders are received by phone, email, or via our portal
- Type in date provided directly from our portal to our ERP system
- Verify data by comparing it to source documents
- Updating our portal when needed
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Sort and organize paperwork after entering data for archiving
- Other duties as assigned
Skills:
- Basic understanding of databases
- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service
- Great attention to detail
Qualifications:
- Completion of Post- Secondary Education in an Administrative or related field of study
- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 years’ in a customer service role
- Proficient with Microsoft Office – including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal
Job Type: Full-time
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
Education:
- Secondary School (required)
Experience:
- Data entry: 2 years (required)
Work Location: In person