Job Description:
Customer Success Specialist
As a Customer Success Specialist, you will play a key role in fostering relationships with our clients, acting as one their main points of contact to understand client needs and provide guidance to optimize their experience.
We are looking for an intuitive individual that thrives in building relationships by consulting businesses.
Highly organized, excellent communicator, strong presentation and customer relationships building skills, the ideal candidate will be capable of focusing on small, medium and enterprise accounts in the construction & real estate development sector.
You must have business acumen, accounting and project management knowledge, professional adaptability, confidence, articulate, instinctive and sensitive to the needs of the customers.
With Premier’s mission to transform and empower the construction & development industry, we provide the right platform and support to financial executives, owners and project managers to modernize outdated technology, optimize processes and gain financial clarity.
Who you are
- You have a natural ability to build authentic, long-term relationships with clients.
- You have very strong written and verbal stills.
- You are a quick learner (especially with technology) who thrives in a fast-paced environment.
- You are a problem solver by nature, and you think outside the box to get the job done.
- You have a proven sales record and can identify new opportunities, recognize pain points, and present solutions.
- You have excellent organizational and time management skills.
- You have a high degree of personal accountability and integrity.
A day in the life might look like
- Onboard, train and manage new clients joining the Premier team.
- Work with existing clients to assist in meeting/exceeding their goals.
- Understand business processes and requirements to assist in becoming an industry expert.
- Assist with the setup of client’s new projects within the application.
- Conduct business reviews with clients to assure we are meeting/exceeding expectations.
- Provide clients with ongoing training to ensure they have the knowledge needed to navigate the platform effectively.
- Collect feedback to make relevant recommendations for future feature/product developments.
- Assist with advanced feature implementations added to client accounts.
- Provide ongoing support to the Sales team and Customer Success team in building relationships on key accounts.
- Assist in writing training guides, videos and help articles to support training/support efforts.
- Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
You may be a fit for this role if you have
- 2-4 years in a Customer Success or Account Management role.
- 2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Bonus points if you have
- 2-4 years in a Construction and/or Real Estate Development Role
Business Unit:
Premier
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.