As a Customer Success Representative at Inspirigent Consulting Services, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.
You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.
By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.
Key Responsibilities
Identify and pursue new business opportunities
Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
Conduct product demos (in-person or remote)
Handle objections and move deals through the sales cycle
Support marketing campaigns through follow-up and pipeline engagement
Attend U.S.-based trade shows and in-person client meetings
Maintain accurate CRM records and report on sales activities
Collaborate with marketing and sales leadership to improve conversion strategies
Meet or exceed sales targets and KPIs
Skills & Experience
College diploma or equivalent
Must be legally eligible to work in Canada
Must be able to travel to the United States without restriction (valid Canadian passport or equivalent travel documentation)
Exceptional verbal and written communication skills in English
Willingness and ability to travel regularly (50%+)
Detail-oriented and able to manage multiple prospects simultaneously
Bilingual in English and French (verbal and written) is considered an asset
Customer serviceoriented mindset
Ability to work effectively in a fast-paced, team environment
Proficiency with Microsoft Office, internet research, and related tools
Workplace Policies & Compliance
This position complies with all applicable Canadian labor laws and provincial employment standards
We are an equal opportunity employer and welcome applicants from all backgrounds
Accommodation for applicants with disabilities is available throughout the hiring process in accordance with applicable human rights legislation
Job Type: Full-time
Pay: $55,000.00-$82,000.00 per year
Benefits:
Life insurance
Paid time off
Work Location: In person