Job Posting: Customer Service Representative with Culinary Experience
Position: Customer Service Representative with Culinary Background to do Kitchen Preparation
Location: Stratford, ON
Company: The Butcher and The Baker
Employment Type: Up to 32 hrs per week
About Us:
The Butcher and The Baker looking to expand our team with a passionate and skilled Customer Service Representative who has a strong culinary background. Our company prides itself on delivering exceptional customer experiences while promoting a passion for food and service.
Job Description:
As a Customer Service Representative with a culinary background, you will play a crucial role in supporting our customers and providing expert knowledge and advice on food products, services, and preparation techniques. Complete duties as assigned and able to make batch meals.
Responsibilities:
- Provide excellent customer service through in person and phone addressing inquiries related to our products and services
- Utilize your culinary knowledge to assist customers with ingredient substitutions, recipe recommendations, and product pairing advice, as well as preparing food.
- Resolve customer complaints or concerns in a professional, effective, and timely manner.
- Process customer orders, returns, or exchanges as necessary, ensuring smooth and efficient service.
Requirements:
- Strong background in the culinary field (e.g., kitchen experience, food service, or culinary arts training)
- Excellent communication and interpersonal skills.
- Detail-oriented with strong problem-solving skills.
- Familiarity with customer service platforms POS system is a plus
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Attention to detail
- Safe Food Handling and Smart Serve an asset
How to Apply:
If you’re ready to make a difference at The Butcher and The Baker, please send your resume to: info@thebutcherthebaker.shop or drop off to 26 Wellington Street, Stratford.
Only those being offered interviews will be contacted.
Job Type: Full-time
Work Location: In person