Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote our products and services through effective communication and upselling techniques. The ideal candidate will possess strong interpersonal skills and a passion for delivering outstanding customer experiences.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and recommend appropriate solutions.
- Handle complaints and resolve issues in a professional manner.
- Maintain detailed records of customer interactions and transactions through data entry.
- Upsell products and services to enhance customer satisfaction and drive sales.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve overall customer service processes.
Skills
- Proficient in English; bilingual or multilingual skills are a plus.
- Strong sales abilities with experience in upselling techniques.
- Excellent communication skills, both verbal and written.
- Ability to analyze customer needs effectively.
- Experience in customer service roles is preferred.
- Strong data entry skills with attention to detail.
- Familiarity with CRM systems is an advantage.
- A positive attitude with a commitment to providing exceptional service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Part-time
Pay: $21.71-$22.72 per hour
Expected hours: 30 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Victoria, BC
Expected start date: 2025-06-23