Dare to Explore. Join Our Crunchy Crew at Naturally Homegrown Foods.
At Naturally Homegrown Foods, we're not just making delicious, all-natural snacks; we're fueling adventures. We're looking for enthusiastic team members who are passionate about quality and ready to push boundaries, just like our snacks. If you're someone who believes in going the extra mile and appreciates authentic, energetic work, you'll fit right in.
We offer competitive pay and a comprehensive benefits package, including health, dental, RRSP matching, an Employee Assistance Program, and of course… chips!
We're driven by: Natural, Adventurous, Authentic, Trustworthy, Energetic, and Witty! As a proudly independent and Canadian company, we value a strong team spirit.
Are you a customer service wizard with a knack for precision? As our Customer Service & Order Desk Representative, you'll be the ultimate champion for our clients, guiding them through a seamless ordering experience from start to finish. You'll be the primary connection between our awesome customers and our internal powerhouse shipping, warehouse, sales, and finance. This isn't just about processing; it's about making every customer interaction a win, ensuring all orders are spot-on, and keeping shipping errors and penalties completely out of the picture. If you thrive in a high-volume, fast-paced environment and love being the go-to person who makes everything click, we'd love to hear from you!
Your Mission:
- Receiving and placing customer orders via internal ERP, digital commerce platforms, emails, and telephone calls
- Data entry and order invoicing
- Maintaining sample room inventory levels and completing monthly inventory count & posting
- Shipment of customer samples for Sales related activities
- Building and maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints and drafting status reports on customer service issues
- Troubleshooting customer problems and suggesting mutually beneficial solutions
- Follow-up orders on progress to ensure shipping dates are met; as well as contact customers when items are out of stock
- Ensure all discrepancies are handled immediately
- Various reporting functions as required
- Communicating regularly with Logistics and Production departments to ensure a high order fill rate by maintaining efficient stock levels
What You Bring:
- 3+ years of experience in a role where a core responsibility was uploading & downloading invoices through online portals for a major food retailer
- Strong detail-orientation and can demonstrate high accuracy in data entry skills
- Strong Outlook, Excel and Word skills
- Proficient in communicating with potential new customers
- Experience using SAP an asset
- Experience using SPS an asset
- Experience with Commercial Invoices, Proforma and USDA Prior Notice an asset
- Ability to hold others accountable in a friendly & diplomatic manner, even if they don’t report to you.
- Comfortable with being on an active production floor when necessary
Good to Know:
- This position requires successful completion of a clear background check prior to start date.
- Steel Toed Safety Shoes are required; Personal Protective Equipment will be provided onsite.
- Starting wage is $52,000 - $56,000
Ready to explore what's real with us?
Learn more about our team on Facebook, Twitter, and Instagram!