Customer Service (Branches)

Specific Position Information: The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Expected End Date: For approximately six months.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):

35 hours per week. Evenings and Saturdays required. Plus seven [7] variable hours.

Job Summary:

• Under the direction of the designated supervisor, participates in the direction and supervision of the overall branch service programme.
• Supervises assistants and pages in the assigned areas of work. Takes responsibility for performing and/or coordinating more complex tasks.

Duties:

• As a member of the supervisory team, shares responsibility for the day to day service to patrons, efficient operation and orderly appearance of the branch
• Suggests new or improved work routines
• Identifies work requirements, assigns tasks and coordinates the work of clerical and Page staff to ensure that procedures are carried out as specified
• Assists in training clerical staff. Selects and trains Page staff as delegated
• Prepares schedules and time and attendance reports as required
• Provides verbal input to performance appraisals of staff
• Compiles data for statistical reports
• In the absence of the designated supervisor, takes responsibility for the branch
• Assists patrons in the use of library materials
• Supervises the work of junior staff and liaises with other branches or departments as necessary
• Plans and conducts programs suitable for people of different ages and cultural backgrounds
• Assists in maintaining up-to-date and orderly materials collection
• Selects materials for outreach services as required and performs related clerical duties
• Visits institutions to provide outreach service when necessary
• Assists in developing a community liaison
• Participates in the performance of general clerical routines, such as desk duty, filing and keyboarding
• Performs other related duties as required

Qualifications:

• Bachelor’s degree or Diploma from a Library Technicians course from a community college or similar institution or equivalent combination of education and related experience
• Minimum of 1 years’ experience
• Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
• General knowledge of the organization, services and facilities of the library system
• A sound, overall knowledge of the clerical activity, integrated library system and library procedures in the public services
• Knowledge of basic reference techniques and ability to use routine reference sources
• Proven ability to lead and to supervise staff
• Ability to plan, organize and implement assignments
• Ability to develop and maintain cooperative team relationships
• Ability to relate well to patrons and to representatives of the local community
• Accuracy and speed in keyboarding
• Sufficient flexibility to move to other branches/divisions as required

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

ACCOMMODATION:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

APPLICATION PROCESS:
Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.