Customer Service Agent - Banff, AB
SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between June - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.
The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.
This position is based in Banff with transportation provided from pick-up spots in Calgary (downtown, Shawnessey and Crowfoot Station). Travel time to Banff and return will be paid.
Knowledge and Skills Required
- Good communicator – fluency in reading, writing and speaking English
- Ability to speak a second language preferred
- Confident, pleasant and welcoming disposition
- Previous experience in a customer facing / customer service position
- Computer literate and experienced with Microsoft Office
- Good problem solving skills
- Ability to work on own initiative
Principal Duties and Responsibilities
- Answer customer’s questions about schedules, routes and timings
- Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
- Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
- Monitor Betterez App to ensure functionality and performance
- Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
- Compile data on passenger numbers for each trip
- Manage and log lost property items
- Ensure operating procedures are adhered to
Education and Experience
- High School Diploma or General Equivalency Diploma (GED)
- Experienced working in a customer service environment
- Excellent communication, organization and problem solving skills
Job Types: Part-time, Seasonal
Contract length: 4 months
Pay: $18.00 per hour
Schedule:
- Holidays
- Weekends only
Work Location: In person