Location(s): Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $48,000 - $54,000
Background Screening Requirement:
- Enhanced Criminal Record Check (every 5 years)
- Credit Check (every 5 years)
- Identity Verification
- Employment Verification
- References
Job Purpose
As the Customer Care Representative, you are the first point of contact support for general inquiries for Coast’s Auto and Equipment customers and sales team members. In this position, you will effectively resolve customer complaints through e-mail and phone. The Customer Care Representative leads by example in demonstrating service excellence and the ability to embrace change.
Accountabilities
- Communicate effectively with various external customers and members, as well as our internal team members in the Auto and Equipment group.
- Respond to customer calls and e-mails accurately within established time frames.
- Demonstrate a high degree of care and provide excellent candidate experience in all interactions.
- Identify areas for improvement for inefficient or ineffective processes through innovative thinking.
- Exercise solid relationship-building skills to provide excellent service delivery.
- Be an expert on our Auto and Equipment products and policies.
Skills & Qualifications
- 1-3 Years of job-related experience. Customer Service experience and/or experience in the automotive/equipment finance/leasing industry is an asset.
- Knowledge of Microsoft office tools (Word, Excel, Outlook)
- Accurate and efficient keyboarding and data entry skills
- Strong organizational, multi-tasking and prioritization skills to support high productivity
- Sound knowledge and application of appropriate telephone etiquette skills
- Ability to contribute to a positive team environment by working efficiently, professionally and in a friendly manner
- Superior problem solving skills
- Ability to communicate well to present a professional image verbally, written and over the phone
- Must demonstrate initiative and work independently as part of a high performing team
- Able to maintain a high level of performance under the pressure of time constraints and a fast paced and changing environment
- Ability to deal effectively and promptly with customer complaints
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.