About Fit Kitchen:
Fit Kitchen is a fast-growing Calgary-based meal prep company that fuels busy lives with nutritious, chef-prepared meals. We're passionate about fitness, nutrition, and making healthy living simple and accessible. As we continue to grow, we're looking for a motivated and detail-oriented team member who’s ready to grow with us.
About the Role:
We’re hiring a full-time Customer Care Manager to lead customer service and catering coordination. This role is ideal for someone who thrives on creating exceptional client experiences, is a pro at staying organized, and wants to be a key player in a growing health-focused business.
You’ll act as the first point of contact for our customers and corporate clients, ensuring smooth communication, timely responses, and consistent follow-through. You’ll also work cross-functionally with our kitchen, fulfillment, and delivery teams to ensure every order runs seamlessly.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person
- Respond to inquiries, resolve issues, and maintain high customer satisfaction
- Coordinate catering orders and assist with corporate client communications
- Manage meal plan data entry and assist with meal planning (based on Nutrition Specialist guidance)
- Create professional emails, proposals, and follow-up communications using Microsoft Outlook
- Build and maintain relationships with regular customers and business partners
- Collaborate with internal teams to ensure orders are fulfilled accurately and on time
- Track customer feedback and highlight opportunities for improvement
- Support front office operations and administrative tasks as needed
What We're Looking For:
- Previous customer service experience (required)
- Strong verbal and written communication skills
- Confident phone presence and professional email etiquette
- Proficiency with Microsoft Outlook
- Highly organized with strong attention to detail
- Problem-solver with a positive, solution-oriented attitude
- Interest in fitness, wellness, and healthy living
- Nutrition knowledge or background is a bonus
- Must be able to work on-site at our Calgary location
Perks & Benefits:
- Competitive salary: $42,000/year
- Health benefits package
- 2 weeks paid vacation
- Free and discounted Fit Kitchen meals
- Fun, supportive team environment
- Regular team events
- Real opportunities for career growth in a rapidly expanding company
Ready to help people eat better, live healthier, and be part of something exciting?
Apply now and join the Fit Fam!
Please submit your application via LinkedIn or Indeed only. Applications submitted through email or our website will not be accepted.
Job Type: Full-time
Pay: From $42,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: From $42,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- What interests you about working for Fit Kitchen?
Work Location: In person