We’re seeking a detail-oriented, tech-savvy CRM & Operations Assistant to support our growing property management operations. This role is ideal for someone who loves systems, is highly organized, and has a knack for improving processes with technology. You’ll play a key part in maintaining our CRM, automating routine tasks, and building out internal SOPs to keep our property management workflows running smoothly.
Key Responsibilities:
- Manage and update our CRM system (leadsimple, Buildium, , ensuring accurate records for tenants, owners, vendors, and leads.
- Set up and maintain automations to streamline communication, task assignments, and follow-ups (e.g. move-ins/outs, maintenance requests, lead nurturing).
- Support the documentation and continuous improvement of property management SOPs.
- Assist with onboarding of new properties, owners, and tenants, ensuring all systems are properly set up.
- Coordinate internal workflows between property managers, maintenance, leasing, and accounting teams using digital tools.
- Monitor CRM data quality and assist in reporting on key operational metrics.
- Identify and recommend opportunities to improve efficiency using automation or tech integrations.
- Provide general admin support to the operations team.
help build a KPI scoreboard.
Qualifications:
- Experience in property management, real estate operations, or a related administrative role.
- Familiarity with property management platforms like Buildium, AppFolio, or similar.
- Hands-on experience with CRMs and automation tools (e.g. Zapier, Make, Airtable, etc.) preferred.
- Strong attention to detail and comfort working with data and digital tools.
- Excellent written and verbal communication skills.
- Organized, self-motivated, and eager to improve systems.
Nice to Have:
- Knowledge of leasing, maintenance coordination, or owner/tenant communication workflows.
- Experience creating and maintaining SOPs or process documentation.
- Familiarity with Google Workspace, , project management tools (e.g. ClickUp, Trello, Asana).
Job Types: Full-time, Fixed term contract
Contract length: 3 months
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mount Pearl, NL: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Location:
- Mount Pearl, NL (preferred)
Work Location: In person
Expected start date: 2025-07-02