Overview
We are seeking a motivated, highly organized and detail-oriented Counsellor/Marketer to join our team. This individual will manage student registration, documentation, payment tracking, pathway coordination, and act as a liaison between agents, students, and internal departments.
Key Responsibilities
Student Registration & Onboarding:
- Review student applications and ensure completeness
- Coordinate early testing and Orientation Day processes
- Collect, verify, and store student documents (passport, visa, study permit, insurance)
- Prepare and distribute Letters of Acceptance (LOAs) and receipts
- Assist with airport transfers (pick-ups/drop-offs) when required.
Student Support & Counselling:
- Provide academic guidance and personalized support to students, including Pathway Program advising.
- Solving miscommunication problems between students.
- Lead information sessions, resolve communication barriers, and address student inquiries/complaints.
- Ensure compliance with institutional and partner policies while maintaining program consistency.
- Offer after-hours emergency assistance when required.
Marketing & Promotions:
- Analyze market trends and develop promotional strategies.
- Promote the school through media, networking, and agency partnerships.
- Create and distribute marketing materials for education fairs and promotional campaigns.
- Manage online platforms to engage with students and agencies.
- Update testimonials, program details, and promotional offers.
- Attend weekly meetings and share insights on market trends.
- Taking part in education fairs as needed.
- Finding new local and international agencies to connect with.
- Updating the agency list with new contacts and commission rates.
Agency Relations:
- Establish and maintain relationships with local and international agencies.
- Communicate with agencies regarding student placements, commissions, promotions, application status, documentation, and payments
- Regularly update the agency list with new contacts and commission structures.
- Coordinate special requests and accommodations for agency visitors.
Administrative & Payment Manaegment Duties:
- Generate and oversee student estimates/invoices, track payments, and follow up with agents/students.
- Maintain accurate payment records and liaise with the finance team.
- Review cancellation lists and report updates to the Admin Manager.
- Manage physical/digital student records in compliance with company protocols.
- Collaborate with staff on student status changes and documentation.
- Attend weekly meetings and share insights on market trends.
Events & Business Development:
- Participate in education fairs and networking events.
- Identify and engage new local and international agency partners.
- Travel for business purposes when required.
- Assist in planning and executing orientation day activities.
Qualifications
- Post-secondary education in business administration, education, marketing or a related field
- 2+ years of administrative or marketing experience (preferably in an education setting)
- Exceptional organizational and time-management skills
- Strong oral and written communication
- Excellent interpersonal abilities
- Familiarity with the Ontario high school system and ESL programs is an asset
- Proficiency in MS Office and Google Workspace; experience with shared drives
- Be fluent in English and one of the languages listed: Japanese, Portuguese, or Spanish [Mandatory]
Candidates are able to:
- Work with a team and individually
- Work with minimal supervision
- Use sound judgement to problem-solve
- Possess exceptional time-management skills
- Possess strong communication skills (diplomatic communicator, writing emails, phone etiquette),
- Maintain professionalism (demeanor, appearance, work ethic)
If you’re passionate about guiding students and thrive in the dynamic world of international education, we want to meet you! This is a fantastic opportunity for those seeking a fresh challenge and growth in a collaborative, supportive environment.
*While we appreciate all applications, only candidates who meet all the specified requirements will be contacted for an interview.
Job Type: Full-time
Language:
- English (required)
- Portuguese, Spanish, or Japanese (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person