Coordinator, Systems & E-Sports

Hours per Week: 35

Salary Grade 14: $65,050 - $76,550; commensurate with experience

Please note, this is a 2-year contract opportunity with a benefits package

Click here for more details on secondment opportunities.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation.

At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These Pillars are Wellness & Wellbeing (Wellness Education Centre, Health & Wellness Centre, and Student Support & Case Management), Sport & Recreation (Sport, Recreation, and Spirit & Tradition), and Leadership & Learning (Academic Support & Engagement, Careers & Experience, Entrepreneurship, and the Indigenous Student Centre). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.

The Coordinator, Systems & E-Sports will manage and oversee the implementation, configuration, installation, monitoring, support and maintenance of information technology hardware (including mobile and portable devices) and software systems within Sports & Recreation in Student Experience, ensuring the day-to-day needs of the business operations are met. The role will act as a lead resource for troubleshooting and supporting technologies within the department, support server, application support and maintenance and will act as a liaison to Western Technology Services and third-party vendors as required.

The Coordinator, Systems & E-Sports will also lead an E-Sports project to plan, research, build and implement an E-Sports program within the Recreation & Active Well-Being department. After the project is implemented, the role will provide oversight of this newly created program including its various members and managing the overall space that the program will take place in.

Education:

• Undergraduate degree in Computer Sciences or related field

Experience:

• 3 years experience providing technical support and customer service in a complex environment
• Experience with project management and triaging tools
• Experience with technical ticketing systems
• Experience and understanding of e-sports programming and gaming tournaments is preferred
• Experience and understanding of e-sports league structures and implementation of e-sports gaming facilities is preferred

Knowledge, Skills & Abilities:

• Familiarity with system administration, including computer networks, operating systems, and applications software
• Proven ability to understand stakeholder needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
• Excellent verbal and written communication skills to effectively interact with technical and non-technical users
• Ability to adapt to change and master new technical and organization concepts and processes
• Proven ability to build and maintain positive professional relationships with internal and external stakeholders
• Strong reputation for resourcefulness and sense of accountability to stakeholders and required work outcomes
• Proven ability to effectively manage a project from beginning to end
• Exceptional organizational skills, including managing multiple projects and an ability to adapt quickly to emerging priorities
• Superior judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
• Ability to work independently and collaboratively in a team environment
• Professional manner, tact, diplomacy and discretion in dealing with stakeholders and colleagues
• Creative problem-solving skills and sound professional judgement
• Ability to establish rapport with people from diverse backgrounds
• Well-developed presentation and public-speaking skills to conduct effective training sessions
• Intermediate computer skills in Microsoft Office Suite
• Ability to prioritize and organize a fluctuating workload
  

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.