Full job description
The knowledge of a great Concierge is the expectation of our guests when staying at Park Town Hotel. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guests with dining reservations and handling group/ special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Concierge duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, flower requests room requests, activity bookings, and transportation inquiries. Meet and greet all arriving Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
- Assisting front desk during their breaks and busy times
- Other duties as assigned
Qualifications
Your experience and skills include:
- Previous customer-related experience required
- Previous administrative experience required
- Excellent knowledge of city and local attractions preferred
- Computer literate in Microsoft Window applications an asset
- Previous experience with Opera Cloud, Talk, Amadeus system an asset
- Valid Class 5 Drivers license
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable, self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
- Fast-paced downtown hotel
- Sitting: 0-1 hrs/day
- Walking: 7-8 hrs/day
- Standing: 7-8 hrs/day
- Bending/Reaching: 0-3 hrs/day
- Pushing/Pulling: 0-3 hrs/day
- Physical effort: medium, required to lift up to 50lbs
- Environmental stress: busy atmosphere
Additional Information
Job Types: Full-time, Permanent
Benefits:
- Dental Care
- Extended Health
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed
Work Location: In person
Start Date: March 1, 2025
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Experience:
- Customer service: 1 year (preferred)
Work Location: In person