Communications and Marketing Coordinator

The Organization

We value and celebrate diversity: We are committed to a selection process and work environment that is inclusive and barrier free. We encourage applications from all backgrounds and communities and are committed to having a team made up of people with diverse skills, experiences, and abilities. We actively encourage BIPOC and LGBTQ+ applicants to apply and we value the positive impact that diversity has on our teams. We are committed to equity, diversity, and social inclusion within our workforce and in all opportunities provided at StepStones. Accommodations will be provided in accordance with the Ontario Human Rights Code.

StepStones for Youth (www.stepstonesforyouth.com) is an innovative and dynamic charitable organization in Toronto dedicated to providing intervention and sustainable support for children and youth. Many of these youth are exiting the foster care and group home system or are currently living in foster homes and shelters.

Our goal is to create positive and meaningful connections; increase school engagement, high school graduation, and post-secondary enrolment; and increase stable housing, improved mental and physical health, and strong support networks. StepStones adheres to a “whatever it takes” approach to servicing youth and we go above and beyond to support their needs.

Why Work With Us:

• Comprehensive Benefit Package: includes 3K to paramedical services, and Short Term and Long-Term Disability including Employee Assistance Program (EAP) & Grief counselling available free of charge (in addition to benefits) for work related incidents
• Time-Off: 17 days vacation with a 1-day vacation increase per year worked, up to 35 day’s vacation
• Leave: 8 sick days, 3 personal days, 1.5 medical appointment days, bereavement allowance
• Professional Development: Training allowance of $700 per year
• Reimbursements: Mileage provided at a competitive rate and all staff are given a petty cash budget
• Tools you need to succeed: All staff receive a MacBook, iPhone, Headphones and access to our mobile friendly CRM system
• Extended Break: 1.5 lunch break healthy living program when you exercise for 30 minutes during lunch

The Opportunity

StepStones for Youth is seeking a full-time creative professional with a passion for strategic communications and storytelling. The Communications and Marketing Coordinator will lead the development and implementation of our communication strategies, elevating our mission, programs, and the voices of the youth we serve. This individual will be responsible for content creation, public engagement, campaign execution, and internal communication processes. This is a highly collaborative role working across departments including fundraising, programs, and leadership.

We’re looking for a versatile professional who combines creativity and technical skill — someone who can write compelling content, create digital media, analyze data, and manage branding across multiple platforms.

What you will be responsible for:

• Develop and maintain a master communications calendar for social, email, web, print, PR and other content types as needed.
• Develop strong written and visual content that is strategically aligned with organizational priorities, responsive to current needs, and tailored to engage target audiences across platforms.
• Create and execute digital campaigns for fundraising, peer-to-peer, awareness, and volunteer engagement (Utilize paid promotion, SEO, various content channels, etc.)
• Attend events weekly in the evening and occasionally on weekends (e.g., youth dinners, youth workshops) to capture high-quality photos and video content.
• Write and distribute press releases/media stories and build relationships with media contacts.
• Conduct website reviews and deep audits to ensure all content is accurate, accessible, and up to date.
• Collaborate with team to create and update content for fundraising initiatives and events
• Manage email segmentation and CRM records for targeted messaging and documentation of communications.
• Create reports for campaigns, newsletters, website and social media, presenting findings to the leadership team.
• Write and maintain key external documents and maintain the content library with proper tagging and consent verification.
• Support communications-related software and tools (Constant Contact, Google Analytics, Meta Business Suite, etc.).
• Ensure up-to-date branding and messaging across all platforms and maintain online reputation.
• Stay abreast of industry trends and incorporate innovative storytelling techniques to enhance our communication efforts.

What we’re looking for:

• Bachelor's degree in communications, Marketing, Graphic Design, or a related field.
• At least 2–3 years of experience in communications, preferably in a nonprofit environment.
• Strong proficiency in photography, videography, and graphic design.
• Strong professional writing skills are an asset, particularly for drafting clear, compelling communications and reports
• Experience planning and executing online fundraising campaigns is an asset, including strategy development, content creation, and performance tracking.
• Direct experience working with donors and CFRE is an asset
• Experience using Adobe Creative Suite or equivalent design tools.
• Familiarity with website CMS platforms (e.g., WordPress), analytics tools (Google Analytics, Search Console), and email marketing platforms (e.g., Constant Contact).
• Strong interpersonal skills and the ability to work collaboratively with youth, staff, and external stakeholders.
• High degree of professionalism, creativity, and initiative.
• Excellent project coordination, organizational, and time management skills; accountability, reliability and punctuality; and the ability to work effectively and independently under the pressure of tight timelines, competing priorities and emergent issues.
• Commitment to equity, youth voice, and the mission of StepStones for Youth.

Equal opportunity

StepStones values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.

StepStones is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized persons, 2SLGBTQI+ people, individuals with disabilities, and other members of marginalized communities to consider working with and for StepStones. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to evaluate candidates who meet the required qualifications.

We thank all applicants for their interest in this position; however, only those applicants will be selected for an interview will be contacted. No phone calls or in person submissions please.