TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish togetherTELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.
You will be part of the Regulatory Consulting team - a dynamic team of administrators, actuaries, lawyers and investment consultants, appointed by the Federal or Provincial pension regulators to administer pension plans for companies in bankruptcy/insolvency, including final settlement of plan benefits and plan wind-ups. You have a unique opportunity to learn in a highly specialized area of pension plan administration, while providing professional, superior quality service on the phone lines to plan members.
You will be responsible for the below functions:
- Answer calls from plan members and do outbound calls (follow-ups)
- Do required research to be able to answer member questions related to their pension plan.
- Process information received from plan members using internal databases and information systems.
- Participate on special projects as required.
- Take direction from and support senior team members.
- Attend internal training sessions to build knowledge of industry topics and trends.
- Ensure that quality control and service standards are attained with every transaction.
- Adhere to internal risk management policies.
Succeeding as a Customer Service Representative will require the following core qualifications and skills:
- Excellent communication and organizational skills
- Exceptional customer focus with strong professional acumen.
- Experience in a call center
- Dedicated team player, who demonstrates initiative and independence.
- Experience with Defined Benefits (DB) or Defined Contribution (DC) pension plans is an asset.
- Knowledge of Microsoft Office is required along with the ability to work independently.
- College diploma in a related field would be an asset
- Fluency in French is an asset, though not required
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.