Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!
Salary: $24.76 per hour, Grid 5, Step 2
Status: Full-Time, Permanent
Hours of Work: 36 Hours per week
Location: The primary work location for this position will be the Open Door Group locations at Vancouver West Pender and East Hastings, but will have secondary work locations of all Open Door Group sites in the Vancouver area as needed.
Internal Posting closing date: June 5, 2025
Your Role:
The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.
The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.
This role involves working with clients in Vancouver’s Downtown Eastside (DTES), a community known for its cultural diversity, resilience, and strong sense of activism. Many residents face complex challenges like poverty, homelessness, addiction, and mental health issues. Success in this role requires empathy, flexibility, and a non-judgmental approach as you support individuals working to overcome personal and systemic barriers. This is meaningful work in a community that is actively striving for social justice, inclusion, and positive change.
Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team
Why Open Door Group?
Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.
Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.
Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.
What you bring to the position:
- Ability to communicate effectively, both verbally and in writing.
- Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
- Ability to work independently and in cooperation with others.
- Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
- Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.
Qualifications:
- Grade 12;
- Office Administration Certificate;
- Non-Violent Crisis Intervention Training (can be acquired after hire);
- Recent, related experience of one year;
- Or an equivalent combination of education, training, and experience;
- Or other qualifications determined to be reasonable and relevant to the level of work.
- Must pass a criminal background check.
Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion
We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org
Only shortlisted candidates will be contacted.
Thank you for your interest in joining the Open Door Group team!