Customer Support Representative
Embrun Veterinary Hospital is looking for a full time Client Care team member, cross-trained as a Veterinary Assistant. The ideal candidate would be ready for a fast paced, fun, and exciting position working with people and animals. Excellent communication, stress management skills, good attention to detail, multi-tasking, and teamwork skills a must. French and English speaking is a must.
An average day:
- Managing a busy reception area and offering pleasant, welcoming service to all clients.
- Booking appointments and keeping track of the daily schedule.
-Complete worklist tasks daily, assisting veterinarians with tasks as needed.
- Communicating with clients in person, over the phone and through email, in a professional and compassionate way.
- Greeting and checking in clients, ensuring their reason for visit is correct.
-Ensuring client information is accurate.
-Respond to client inquiries, gather information and resolve issues promptly and effectively.
-Maintain accurate notes and records from client interactions.
- Taking food and medication refill requests.
- Maintaining a clean and organized reception area.
- Invoicing, collecting payments using a debit/credit machine, discussing delicate financial situations.
- Making follow up calls/emails to clients.
- Various administrative duties such as scanning and filing, as well as preparing cards for pet owners.
- Restrain cats and dogs to assist the veterinarian or technician in treatments and medical procedures
- Gather a history and information for each appointment for the veterinarian to start appointments.
- Other duties as required by Practice Manager, Veterinarians, or other team members.
Benefits:
- Generous pet discount policy.
- Health and dental benefits.
- Paid sick days.
- RRSP matching.
- A supportive environment focused on education to help you grow and expand your skills.
Qualifications:
- Previous experience in customer support or a related field is preferred, but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person