About Us
The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Burlington area, we’re looking for a passionate, Client Care and Sales Representative to join our dynamic team.
Job Overview
As a Client Care and Sales Representative, you will play a key role in promoting and selling our swim lesson programs while providing top-tier customer care. You will be the first point of contact for potential and existing clients, helping them understand the value of our swim lessons, resolving their inquiries, and ensuring a positive overall experience. Your goal will be to increase enrolments through excellent communication, relationship-building, and proactive sales outreach.
Key Responsibilities
Sales and Enrolment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.
Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.
Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.
Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrolment.
Communication: Engage with our clients in a clear, professional manner, ensuring their needs are understood and met.
Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.
Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.
What We're Looking For:
Experience in sales or customer service, preferably in a gym, fitness center, or membership-based business (front desk, membership sales, admissions, or similar) or in a previous administrative position.
Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals. Admin, marketing, teaching, coaching, or working with families is a plus.
Self-Motivated: Ability to work independently and proactively pursue leads and close sales.
Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.
Communication Skills: Strong verbal and written communication skills in English. A positive, engaging phone manner is essential.
Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.
Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.
Work from home setup – A reliable internet connection, computer and a quiet, professional workspace.
What We Offer:
Competitive starting wage $20 per hour.
Opportunity for salary increases after 12 months of continuous service.
Schedule: Tuesday through Saturday 9am to 5pm.
Team-building events and a supportive work environment.
Discounts on swim lessons for family members.
Opportunity for growth and professional development.