The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
- Classification: Clerk IV
- Union: COV CUPE 2111
- Unit and Program: Outpatient Scheduling
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.50
- Posting End Date: 05-AUG-2025
- Employee Class: Regular Part Time
- Date Available: 08-SEP-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 30
- Shift Pattern: Days
- Days Off: As Per Rotation
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
One year related post secondary certificate required. An equivalent combination of education and experience may be considered.
Additional Required Qualifications:Grade 12 or recognized equivalent required. Completion of a course in medical terminology and fluency in use required. Unit Clerk diploma required. Experience with patient information database required. Minimum typing speed of 45 wpm required. Experience in an outpatient office setting, managing referral workqueues, appointment request workqueues and patient appointment scheduling in Connect Care required. Proficiency in spelling, grammar and punctuation required. Excellent organizational, interpersonal and communications skills required. Computer skills with knowledge in software programs including Excel, Outlook and Microsoft Office, required.
Preferred Qualifications:Must have effective interpersonal skills in dealing with public, coworkers, physicians, residents and other hospital department employees. Excellent customer service and telephone skills required. Good command of English language and pleasant phone voice.