Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Caseworker/Chaplain provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures (and provides Christian based pastoral care services within a community, church or a residential/shelter setting in keeping with approved pastoral care practices).
KEY Accountabilities:
Casework
- Responsible to demonstrate by word and action a positive and professional role model for residents and employees of Belkin House and to contribute to the mission and goals of Belkin House.
- Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required.
- Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
- Assesses client suitability to the program and makes referrals to other programs in our building and other agencies as required.
- Interviews clients to prepare case histories and background information for which confidentiality is required.
- Performs intake and discharge procedures for clients/residents as assigned.
- Develops, with the client, a Personal Development Plan (PDP); assists clients in establishing goals and monitoring progress.
- Responsible for orientating new residents to Belkin House’s policies, procedures and program expectations.
- Maintains awareness of any problems (medical, behavioral or other) experienced by clients. Reports pertinent information to supervisor.
- Provides appropriate crisis intervention, basic counselling skills, and support as required.
- Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required.
- Engages in the development of interpersonal relationships that promote dignity and respect.
- Maintains appropriate records and statistics, ensures that all required documentation is accurate and complete. This includes maintaining expected case file information through online case management system, physical documentation and logs.
- Participate in relevant and requested trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations and floor meetings.
- Works with Manager to develop programs and procedures as related to client care.
- Liaises with Police, Funders, court personnel, community agencies, families, and other staff members.
- Performs other duties as assigned.
Chaplaincy
- Prays with and or leads people to faith in Jesus Christ as opportunity permits.
- Plans and conducts creative worship services, pastoral care programs, activities, outreach programs and Bible studies for community members, clients or congregants as applicable.
- Assists community members, clients or congregants towards achieving personal and spiritual well-being.
- Works as a team member with other pastoral care givers in problem-solving for the benefit of individuals; may act as a member of a case management team.
- Communicates in an empathetic manner with clients, congregants, families, staff and community agencies; maintains written records / logs of activities (including activity reports and statistical information).
- Recruits, interviews, trains, orients, documents, and monitors all volunteers coordinating their involvement in program delivery.
- Refers community members and clients to representatives of other faith communities as needed.
- Knows and acts in accordance with security procedures of the facility to ensure safety and confidentiality of community members, clients or congregants (e.g. contact with emergency response)
- May serve on Salvation Army Councils and Committees .
- Ensures that a proper Christian spiritual focus is applied to programs & initiatives.
- Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
Program Delivery
- Participate in the development of goals and objectives for the PDP program as well as evaluation and research for continued improvement.
- Work as a case management team to develop and innovate new and existing programs and projects based on program feedback and expansion opportunities.
- Develop, coordinate, and facilitate relevant programs and classes. Including but not limited to topics such as housing, employment, education, emotional well-being, and community building.
- Host community building and networking events.
- Ensure that program procedures are maintained, develop relevant policies, learning guides, and facilitator materials where required.
Other Duties
- Demonstrate respect, honesty and compassion in the administration of all duties.
- Invest in professional development through continued training identified by staff and management team.
Health & Safety:
CRITICAL RELATIONSHIP MANAGEMENT
Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to:
Governance Boards and Councils: None
Internal:
- Manager of Transitional Housing or designate
- Director of Housing and Shelter Programs or designate
- Belkin House Staff (such as Case Workers, Shelter Workers, Front Desk and Support Staff)
- Volunteers
External:
- Belkin House Clients
- Community Partners
- Housing providers
- Community members
MANAGERIAL RESPONSIBILITY:
- Reports directly to: Manager of Transitional Housing
- Direct reports: This position has no direct reports but may be expected to provide guidance, coordination and support to volunteers or community partners.
FINANCIAL AND MATERIALS MANAGEMENT:
- Regular responsibility for minor financial matters and wise use of own resources.
- Minor material responsibility (access to personal and confidential financial information).
- Uses or maintains organization assets, including vehicle, computer, cell phone and office equipment, in accordance with established guidelines.
Working Conditions:
- Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
- Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
- Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.
- The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.
- Working conditions may include:
- Exposure to drugs and alcohol
- Noise and odours
- Dealing with angry and abusive people
- Verbal Abuse
- Exposure to bodily fluids and bodily waste
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
Education, Qualifications and Certifications:
- Completion of a formal post-secondary/college program of two academic years in Social Service or another related field.
- Current Certification in First Aid/CPR or willingness to be trained.
- Certification in Non-Violent Crisis Intervention or willingness to be trained.
- WHMIS or willingness to be trained.
- Certification in FOODSAFE Level 1.
- Mental Health First Aid Certification or willingness to be trained.
- Current Naloxone Training or willingness to be trained.
- Alternative level of education and experience may be acceptable.
Experience and Skilled Knowledge Requirements
- At least two (2) years of experience working in case management, outreach or group facilitation in a social service setting.
- Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet navigation
- Strong knowledge of addiction and mental health services
- Strong knowledge of community resources and social service programs
Skills and Capabilities
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
- Attention to detail, problem-solving and analytical skills.
- Fluent spoken and written English.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Ability to function independently and collaborate with a team
- Ability to follow Universal precautions.
- Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
- Ability to work with individuals from diverse cultural backgrounds
- Demonstrate ability to communicate effectively both orally and in writing with your Supervisor and those you supervise.
- Demonstrate group facilitation and program coordination abilities.
- Demonstrate organizational and time management skills
Compensation:
The target hiring range for this position is $22.92 to $28.64 with a maximum of $34.37.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.