Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The role_
//We’re looking for several Business Analysts to join our expanding Product team. These roles are pivotal to a major new agency partnership and will sit across core product areas including Account-Based Ticketing, Payments, and Agency Portals.
You’ll work at the intersection of discovery and delivery, collaborating with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into scalable, user-focused solutions that support our mission of simplifying transit for everyone.
This is your chance to contribute to the successful rollout of a landmark project while helping evolve a platform that is reshaping fare payments globally.
Location_
// This role is only available to candidates based in Canada in a fully remote model.
What you'll do_
Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements.
Translate customer needs into detailed, testable user stories and acceptance criteria.
Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy.
Support engineers, designers, and QA teams through the full delivery lifecycle.
Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding.
Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals.
Document workflows, configurations, and integration points to support implementation and ongoing evolution.
About You_
Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment.
Strong analytical skills, able to break down complex requirements into practical, value-driven solutions.
Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations.
Familiarity with Agile delivery methods and cross-functional product teams.
Comfortable discussing technical concepts and working with APIs or configurable platforms.
Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech.
Experience in mobility, transit, payments, or regulated industries is a bonus, not a must.
Nice to have_
French language skills or experience working in a French-speaking environment
Some of our benefits_
20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
Private Healthcare and Life Insurance via Trinet
Monthly team bonding allowance
Up to CAD$1000 training bugdet per year
CAD$325 per year to spend on your home office
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Enhanced family leave
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?