Overview:
Manufacturing Process Engineering is looking for a Manufacturing Support Technician to join our Calgary Manufacturing Support team that is committed to customer service excellence and continuous improvement. Reporting to the Team Lead, Manufacturing Support, you will be responsible for supporting and enhancing the innovative manufacturing process and test solutions responsible for ensuring that the highest quality products are delivered to our customers with industry-leading service levels. As part of our Manufacturing Process Engineering team, you will have the opportunity to exercise your software and hardware knowledge when supporting the various manufacturing systems used across the Autonomous Solutions product lines. It’s a unique opportunity to become proficient with not only the innovative manufacturing systems but also the cutting-edge products themselves.
Responsibilities:
Key Success Factors:
Nice-to-Have:
Note this is an internal BOPP (Business Operations Placement Program) for a duration of 6 Months.
Manufacturing Process Engineering is looking for a Manufacturing Support Technician to join our Calgary Manufacturing Support team that is committed to customer service excellence and continuous improvement. Reporting to the Team Lead, Manufacturing Support, you will be responsible for supporting and enhancing the innovative manufacturing process and test solutions responsible for ensuring that the highest quality products are delivered to our customers with industry-leading service levels. As part of our Manufacturing Process Engineering team, you will have the opportunity to exercise your software and hardware knowledge when supporting the various manufacturing systems used across the Autonomous Solutions product lines. It’s a unique opportunity to become proficient with not only the innovative manufacturing systems but also the cutting-edge products themselves.
Responsibilities:
Providing real-time support to global manufacturing sites by:
- Investigating and resolving manufacturing process issues while preventing reoccurrence
- Delivering advanced product troubleshooting support to production as required
- Enhancing manufacturing test or process solutions including hardware and software
- Monitoring test yields, investigating deviations, and taking appropriate action to resolve, including making manufacturing hardware or software improvements or proposing product or process changes
- Analyzing product updates and implementing changes to the manufacturing hardware or software
- Defining, performing, and optimizing preventive maintenance of manufacturing hardware
- Continuously improving the manufacturing support process by identifying and correcting reoccurring issues
- Creating and/or revising manufacturing process instructions and procedures
- Ensuring that all assembly processes operate within lean manufacturing principles
- Maintaining a safe working environment by following and establishing company safety procedures
You must be a current Business Operations Employee to participate in the Business Operations Placement Program
Must-Have:
- Electronics technology diploma and 2 years related experience in electronic manufacturing OR high school diploma and 5 years of related experience in electronic manufacturing
- Minimum 2+ years in a high-tech manufacturing environment
- Experience with Mechanical Design or CAD software
- Experience with process development or process improvement (PFD, PFMEA, Floor Layouts)
- Experience with formal problem solving (8D investigation)
- Proficient with Microsoft Office 365 tools (Word, Excel)
Key Success Factors:
- Enjoy debugging and formal problem solving of mechanical systems; identifying and correcting the root cause to prevent it from happening again
- Proven collaboration skills with cross-functional teams (i.e. readily and willingly shares information and expertise with others and facilitates the exploration of ideas and solutions)
- Confident self-starter who is comfortable working individually but know when to ask for help
- Proactively identifies opportunities for improvement and takes an active and constructive role in quality and improvement initiatives
Nice-to-Have:
- Lean manufacturing certification or experience
- Engineering Technologist or Bachelor Degree in technical field (e.g. Industrial)