About Us:
Shepherd’s Fashions is a trusted Canadian retailer offering stylish, comfortable clothing for real women. With a dedicated online and in-store community, we pride ourselves on exceptional customer care and personalized service. We’re more than just fashion—we’re about building confidence and connection through style.
About the Role:
We’re looking for a friendly, organized, and solutions-oriented Bilingual Customer Service Representative to join our team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is comfortable supporting customers both face-to-face and virtually.
Key Responsibilities:
- Provide warm, knowledgeable support to customers in-store and online (via phone, email, live chat, and social media)
- Assist with orders, returns, sizing questions, product availability, and general inquiries
- Resolve customer concerns quickly and professionally, always aiming to exceed expectations
- Collaborate with the warehouse, retail floor, and buying teams to ensure seamless service
- Support online order fulfillment and curbside pickups as needed
- Maintain accurate customer records and communicate relevant information across teams
- Share product knowledge and styling suggestions when appropriate
What You Bring:
- 1–2 years of experience in retail or customer service (fashion experience is a plus!)
- A passion for helping people and making their day a little brighter
- Strong communication, multitasking, and problem-solving skills
- Must be comfortable using technology (computer, tablet, phone, POS, live chat, etc.)
- Must be confident assisting customers both virtually and in-person
- Must be available to work at least one weekend day per week
- French language skills are required.
Why You’ll Love Working With Us:
- Supportive, close-knit team that values kindness, respect, and great customer service
- Staff discount and early access to new collections
- Beautiful workspace at Ottawa’s Train Yards with free parking
- Opportunity to grow within a respected Canadian fashion brand
Shepherd’s is an equal opportunity employer.
We are committed to fostering an inclusive, respectful, and welcoming environment for all.
How to Apply:
Please send your resume and a short note about why you’d be a great fit to stephanie.smith@shepherdsfashions.com. We appreciate every applicant’s interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person