Job Title: Bilingual Customer Service Representative (Inside Sales)
Location: Mississauga, Ontario
Job Type: Full-Time
Reports To: Customer Service lead
Job Summary
We are seeking a motivated and dynamic Bilingual Customer Service Representative (Inside Sales) to join our growing team. In this role, you will respond to inbound customer inquiries regarding pricing and product availability, match requests with inventory, and provide exceptional service. Fluency in both French and English is required.
Key Responsibilities
- Respond to inbound calls and emails from customers regarding product availability and pricing.
- Ensure all customer emails are acknowledged and addressed within 30 minutes to 1 hour.
- Accurately enter quotes and invoices into the company’s invoicing system.
- Take ownership of customer issues, ensuring timely follow-up and resolution.
- Manage backorders and proactively communicate with customers regarding order status.
- Build and maintain strong, trust-based relationships with customers through responsive and transparent communication.
- Assist with additional duties and tasks as needed.
Core Competencies
- Time Management: Able to manage tasks independently and meet deadlines with minimal oversight.
- Organization: Strong ability to juggle priorities and maintain a smooth workflow.
- Teamwork: Works well with others, maintaining a collaborative and positive work environment.
- Customer Service: Responds to customer needs promptly and respectfully, aiming for high satisfaction.
- Multi-Tasking: Can handle multiple customer requests simultaneously without sacrificing accuracy or quality.
Qualifications
- High school diploma or equivalent; additional education or certifications are a plus.
- Fluency in French and English (spoken and written) is required.
- Strong computer skills, including proficiency with email, Microsoft Word, and Excel.
- Excellent phone etiquette, communication skills, and keyboarding speed.
- Previous experience in customer service, inside sales, or a similar role is preferred.
Why Join Us?
- Collaborative and supportive team environment
- Opportunities for growth and professional development
- Make a meaningful impact by providing excellent service to valued customers
How to Apply
If you’re a bilingual professional who thrives in a fast-paced, customer-focused environment, we encourage you to apply today!
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Company car
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person