THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you!

Log customer requests, troubleshoot, and document to ensure accuracy.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Service Management.
A minimum of 0 years of experience in relevant related skills.
High School Diploma/GED in relevant field of studies.
Bilingual (french/english)

BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Experience Management
Experience in Banking/Payments Industry

Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent.
Bilingual French
Previous experience in Banking or Payments Industry an Asset
Professional Skill Requirements
Proven success in contributing to a team oriented environment.
Proven ability to work creatively and analytically in a problem solving environment.
Excellent leadership, communication written and oral and interpersonal skills.
Excellent Interpersonal skills.
Excellent analytical skills, decision making ability and problem solving skills.
High quality communication skills, both verbal and written.
Ability to multitask effectively and complete a variety of tasks concurrently.
Ability to plan and use time effectively.
Ability to work as part of a team.
High level of flexibility.
Excellent verbal and written communication skills.
Excellent Soft Skills.
Client focused with a passion for Customer service .