Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Customer Service Associate and make a difference every day! We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers.
What you do
- Handle inbound customer inquiries via phone and email with professionalism and empathy.
- Provide exceptional service by thoroughly explaining benefit coverage, ensuring customer satisfaction, and building strong rapport.
- Open and manage insurance cases, guiding clients through their service needs with care and efficiency.
- Anticipate customer needs by providing relevant solutions and staying updated on product and policy updates.
- Accurately enter and research customer data, enter customer information into software, interpret policies, and initiate claims as needed.
- Send claim forms, answer claims status questions, and resolve policy inquiries.
- Provide pre-trip assistance, answer related questions, and interpret policies to clarify benefits and limitations.
- Assist clients in navigating pertinent websites for online content and claim submission.
- Administer and enforce client confidentiality regarding Canada’s Personal Information Protection and Electronic Document Act.
What you bring
- Post-secondary education or equivalent work experience.
- Flexibility to work a rotating schedule between 6:30am and 12:30am Eastern Time.
- Experience in a customer service call center environment is highly preferred.
- Excellent communication skills, both verbal and written.
- Strong multi-tasking abilities, including typing while engaging with customers.
- Proven problem-solving skills and the ability to use initiative and independent judgment.
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
- Fluency in French is highly preferred.
What we offer
- Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
- We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
- Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Job Type: Full-time
Pay: $20.51 per hour
Benefits:
- Dental care
- Paid time off
- Vision care
Work Location: Remote
Expected start date: 2025-08-13