Bilingual Customer Retention Specialist (French & English)
Bundl Box – Burlington, ON
About Bundl Box:
Bundl Box has been helping families across Canada celebrate stress-free for more than 50 years. Formerly known as Santa’s Choice and Chrisco Canada, we’ve recently rebranded with a fresh identity — but our mission remains the same: delivering joy, groceries, and gifts through flexible, affordable payment plans. We proudly serve thousands of families across the country, offering convenience, reliability, and outstanding customer care.
We’re passionate about listening to our customers and ensuring they feel supported at every step. If you're looking to join a fun, casual team where your work makes a meaningful impact, this could be the perfect fit.
Position Summary:
Located in the Burlington commercial area, Bundl Box is hiring a Bilingual (French & English) Customer Retention Specialist. This role focuses on strengthening relationships with existing customers, managing accounts, and resolving issues to improve satisfaction and loyalty.
This is not a telemarketing or cold-calling position — you'll be working exclusively with customers who already know and trust our brand. Full paid training is provided upon completion.
Key Responsibilities:
- Handle inbound and outbound calls with existing customers in both French and English
- Focus on customer retention, resolving issues and reinforcing loyalty
- Process orders and manage payments
- Respond to customer inquiries via phone, live chat, and email
- Provide an outstanding customer experience in every interaction
- Meet or exceed performance metrics related to retention and satisfaction
- Accurately maintain customer records and account notes
- Identify upselling opportunities based on customer needs
- Collaborate with team members to improve retention processes
- Perform other duties as required by management
Qualifications:
- Fluency in French and English (spoken and written)
- Minimum 1 year of experience in customer retention, service, or sales
- Strong communication, problem-solving, and interpersonal skills
- Proven ability to meet performance targets in a customer-facing role
- Comfortable using Microsoft Office and navigating computer systems
- Organized, detail-oriented, and capable of multitasking
- Flexible availability to work shifts between 9 AM – 11 PM, Monday to Saturday (subject to change during peak seasons)
- High School Diploma (OSSD or equivalent) required
Compensation & Benefits:
- Competitive pay (details to be discussed)
- Paid training upon completion
- Casual, inclusive, and team-oriented work culture
- Opportunities to grow with a trusted brand with deep Canadian roots
Be part of our story.
If you're passionate about helping customers and thrive in a supportive, high-energy environment — we want to hear from you.
Submit your resume via email today to join Bundl Box!
Job Type: Full-time, Permanent
Language Requirements: French & English
Work Location: On-site – Burlington, ON
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Expected hours: 20 – 40 per week
Experience:
- Customer Retention : 1 year (preferred)
Language:
- French (preferred)
Location:
- Burlington, ON L7N 3N2 (preferred)
Work Location: In person