Job Title: Bilingual Clinical Coordinator
Date: June 04, 2025
Location: Montreal, QC
Remote: Yes
Business Unit: Health
Department: Pharma Patient Support
Calian Patient Support Programs is looking for a full-time Bilingual Clinical Coordinator for one our our pharmaceutical client located in Montreal, QC ! The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.
This is a great entry-level, remote, opportunity to support a global pharmaceutical company that focuses on innovative medicines. If you are bilingual and want to make a positive impact in patients lives, apply today! Calian PSP offers competitive salaries and a great benefits plan to all employees!
Accountabilities:
- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
- Identify possible Adverse Events (AEs) within data files;
- Prepare an AE Report corresponding to every identified AE;
- Review quality of report with great attention to detail and submit the AE reports to local DS&E;
- Reconcile case number provided by DS&E;
- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
- Continuously ensure compliance with global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of our products;
- Support ongoing projects within the PSP Innovations Team.
- Fulfil other duties as required.
Competencies:
- Ability to work in cross-functional team
- Computer skills (Word/Excel);
- Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
- Ability to respond diplomatically and professional to internal/external clients;
- Discretion, maturity, flexibility and sound judgement;
- Ability to manage deadlines;
- Flexibility
- Strong communication skills, both oral and written.
Qualifications:
- College degree or equivalent.
- Intermediate English and French bilingualism; written and oral.
- Minimum 1-2 years of call center experience.
- Minimum 1 year of PSP experience.
Working Conditions and / or Job Requirements:
- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
- Ability to lift and carry items weighing up to 30 pounds
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
- Must be flexible to work extended hours, including weekends and evenings, to support operations requirements