Job Overview
We are seeking candidates that possess excellence Customer Service skills, is a team player, ability to work in a fast pace environment, coffee lover and an outgoing personality. The ideal candidate will possess a strong background in customer service, food handling, and cash management, contributing to a positive dining experience.
Duties
- Greet customers warmly and provide assistance with menu selections and inquiries.
- Operate POS systems, including Micros POS, for processing orders and payments efficiently.
- Handle cash transactions accurately while adhering to cash handling policies.
- Prepare food items as per safety standards and ensure compliance with food safety regulations.
- Maintain cleanliness and organization of the service area, including food preparation stations.
- Manage time effectively to ensure timely service during peak hours.
- Collaborate with team members to ensure smooth operations and customer satisfaction.
- Address customer complaints or concerns professionally and promptly.
Skills
- Proven experience in customer service roles, preferably within the food industry.
- Familiarity with POS systems, particularly Micros POS.
- Strong time management skills to handle multiple tasks efficiently.
- Basic math skills for accurate cash handling and transaction processing.
- Experience in food preparation and serving, with knowledge of food safety practices.
- Barista experience is a plus, enhancing beverage service capabilities.
- Excellent communication skills to interact effectively with customers and team members. Join our team as a Customer Service Representative where you can make a difference in our customers' dining experiences while developing your skills in a dynamic environment!
Job Type: Part-time
Pay: $15.00-$19.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Casual dress
- Discounted or free food
- Store discount
Ability to commute/relocate:
- Calgary, AB T2M 0L4: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to work at 6:15 am?
- Are you available to start work at 6:30am?
Why do you want to work at Second Cup?
What is the most outstanding thing I need to know about you?
Education:
- Secondary School (preferred)
Experience:
- Barista: 1 year (preferred)
- Barista or customer service : 1 year (preferred)
Location:
- Calgary, AB T2M 0L4 (preferred)
Work Location: In person