Job Title: Parts Person
Location: Universal Ford Lincoln
Job Type: Full-Time
Reports To: Parts Manager
Position Summary:
Universal Ford Lincoln is looking for a professional, organized, and customer-focused Parts Person to join our team. This critical position ensures the efficient operation of the Parts Department by supporting the needs of retail customers and wholesale accounts. The ideal candidate will demonstrate a strong knowledge of automotive parts, excellent communication skills, and a commitment to delivering superior customer service. This role is perfect for someone who thrives in a fast-paced environment and is looking for long-term growth within a trusted, family-owned dealership.
Compensation and Benefits:
In addition to competitive pay, we offer our employees;
- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE!
Key Responsibilities:
- Meet and greet incoming customers in a courteous and professional manner.
- Answer incoming calls and respond to parts inquiries with professionalism and accuracy.
- Provide accurate quotes, estimated time of arrival (ETA) of parts, and proactive updates to customers.
- Obtain proper customer authorization for parts sales or service-related parts orders.
- Interpret information provided by the customer or technician to identify and source the correct parts.
- Sell automotive parts, accessories, and shop supplies to retail and internal customers.
- Receive and process customer payments accurately.
- Maintain a clean, organized, and safe work environment.
- Perform general administrative and office duties related to the parts department.
- Uphold dealership standards, policies, and procedures at all times.
Qualifications:
- High school diploma or equivalent; automotive or parts-related training is an asset.
- Minimum 1-2 years of experience in an automotive parts department, preferably in a dealership setting.
- Knowledge of automotive components and vehicle systems.
- Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and basic computer skills.
- Strong customer service, communication, and interpersonal skills.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Physically capable of lifting up to 50 lbs and working on your feet for extended periods.
- Valid Alberta Class 5 driver’s license with a clean driver’s abstract.
- Forklift certification is an asset
If you’ve got the horsepower to join a fast-paced environment and hit our high standards – apply today!
Job Types: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB T1Y 1A2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person