Job Description :
The Role
You will diagnose issues, identify effective solutions, and resolve incidents in a timely manner. Collaborating closely with all levels of IT support staff, you will assist in the monitoring and resolution of IT-related service tickets. As a strong team player, you excel at building collaborative working relationships and bring proven analytical and troubleshooting skills to the role.
What you bring to the team
Join us!
"We connect communities and customers to the people and places important in their lives
We appreciate the interest of all applicants; however only those selected for an interview will be contacted.
ASSOCIATE TECHNICAL ANALYST, IT SERVICE DESK
Victoria
3-Month Term Certain
The Role
You are a self-motivated individual with a passion for problem solving and a commitment to delivering exceptional customer service. In this vital role supporting the efficient operation of a high-volume IT Service Desk, you will provide first-tier technical support to BC Ferries' internal user community.
You will diagnose issues, identify effective solutions, and resolve incidents in a timely manner. Collaborating closely with all levels of IT support staff, you will assist in the monitoring and resolution of IT-related service tickets. As a strong team player, you excel at building collaborative working relationships and bring proven analytical and troubleshooting skills to the role.
What you bring to the team
- A post-secondary degree or diploma in Computer Science, Business, or a related IT discipline, or equivalent experience providing end-user support in an IT environment.
- Troubleshooting experience on Microsoft desktop OS, iOS OS, Android OS, and software related issues.
- Experience with incident management, including troubleshooting and escalation.
- Previous experience on an IT Service Desk is strongly preferred.
- Familiarity with ITIL frameworks and best practices is considered an asset.
Join us!
If this sounds like your next great career move, please apply online by July 13, 2025.
"We connect communities and customers to the people and places important in their lives
BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however only those selected for an interview will be contacted.