ONroute Associate General Manager
ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
Using a focused tactical approach, the ONroute Associate General Manager is accountable and responsible for managing all day-to-day plaza activities across 1 to 2 locations and the safe operation and maintenance of all property including on-site machinery and facilities. Reporting to the General Manager or Regional General Manager, you are accountable for achieving targeted sales and objectives, profitability and audit standards Yow will be responsible for the hiring, coaching, training, and developing of your team including Brand Managers and ONcare Crew, to deliver great customer service and franchise brand experience.
As an Associate General Manager, your accountabilities and core responsibilities include:
- Communicating and achieving all plaza(s) level budgeted financial targets and the development of proactive action plans to support targets’ achievement
- Ensuring that all labour, ordering and inventory targets are achieved
- Provide consistent recruitment, training, development and coaching of your team to achieve business goals
- Achieving compliance and audit standards (brands, customer service, health & safety and government agencies), completing daily records (MTO/ MIC logs/ brand and temperature logs), and training in all brands
- Delivering effective communication and executing on-time implementation of all ONroute and brand initiatives
Brand, Audit & Customer Service Accountability: You are accountable to role model and ensure compliance with government regulations, meeting health & safety requirements outlined by the Employment Standards Act Ontario, mandatory postings are accurate and up to date and Joint Health & Safety Committees are in place and inspections are completed to meet all regulations across assigned plaza(s). All audits must meet or exceed standards (including but not limited to Franchise Brands, MTO, Health Units, MOL, EcoSure). You are required to complete self audits/ assessments at the required intervals (i.e., daily, weekly) at all levels in each of your plaza’s brands; and subsequently developing action plans to immediately address and correct opportunities.
You are accountable to achieve the highest quality of customer service at all brands, ensuring that your Brand Managers are working alongside their teams to deliver the highest level of customer experience and provide coaching and adjustments as required. You are accountable for the effective communication and enforcement of the employee code of conduct, all employee relations, asset management and all other ONroute policies and procedures. You hold your teams accountable to follow all of ONroute’s procedures and policies.
Team and Health & Safety Accountability: You are accountable overall for your plaza(s) team member recruitment, training and development. You will recruit, train and develop your direct reports which includes communicating clear performance expectations and providing feedback and coaching to ensure expectations are met. You recognize positive performance on a regular basis. You are responsible to write and deliver annual performance evaluations and from this review, develop SMART Goals with your management team to align with company initiatives. These goals should be reviewed periodically throughout the year and adjusted as necessary with appropriate action plans.
In order to provide a safe environment for our teams and customers, you are responsible to ensure all day-to-day Health & Safety processes and procedures are followed in your plaza(s). You are accountable for ensuring that all scheduling meets the achievement of labour targets for each brand and overall plazas, while meeting the needs of the business to ensure proper coverage and customer service at all times. This includes ensuring the posting of schedules three weeks out at all times and ensuring employees use their vacation entitlement to meet ESA guidelines and achieve labour targets.
Minimum Qualifications, Knowledge, Skills, and Competencies:
- Requires minimum of 5 or more years of experience as a Manager in high volume food and beverage, or multi-unit food related management
- Requires a degree in hospitality, restaurant management preferred, and Franchise brand certification is an asset
- Possesses strong networking skills with a proven ability to build and maintain good relationships with all stakeholders
- Ability to lead by example, build a strong team culture and deliver on targets
- Demonstrated exceptional customer experience focus
- Strong interpersonal and collaborative skills with excellent communication skills and approachability
- Ability to effectively communicate ideas, action plans and opportunities for improvement
- Extensive knowledge of food service operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions and problem-solving strategies to achieve goals
- Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities
- Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
- Must have reliable transportation to get to and from the plaza(s)
ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)