Associate Director, Client Onboarding Project Leader

What is the opportunity?

RBCIS is looking for a highly experienced Client Onboarding Project Leader to have an instrumental role in our transformation journey as we build towards our vision to delight our clients with a best-in-class, frictionless end-to-end client onboarding experience.

This individual will lead and oversee client the onboarding project management function and capability across the RBCIS Client Onboarding Team to deliver a superior end to end client onboarding experience for new and existing RBCIS clients. Responsible for leading a team of client onboarding project managers, implementing project management principles, framework & artefacts, and scaling fundamental project standards across the larger onboarding team. May independently manage strategic, critical or very large client onboarding projects, ensuring alignment to overall onboarding strategies and priorities. Partners with stakeholders across RBCIS and RBC to ensure a smooth and successful client onboarding experience for our clients via leadership and accountability throughout the end to end onboarding journey, leveraging the project toolkit and providing thought leadership.

What will you do?

• Deliver an exceptional client experience, putting the client at the centre, for all onboarding initiatives
• Manage team of Onboarding Project Managers, developing strong project management capability and standards within the team for client onboarding initiatives
• Embed a standardized project management approach for all onboarding and transition initiatives, including project framework, internal and client facing artefacts, KPIs & reporting, governance and communications/status updates
• Drive continuous improvement across the end to end onboarding lifecycle by working with the larger team and partnering with stakeholders
• Ensures team conducts projects in accordance with RBC’s standard project management discipline, consistently following Project Management methodology and principles
• As required, takes the lead for the Project Management of complex or large scale Client Onboarding initiatives in RBC Investor Services
• Develop a detailed understanding of the RBC Investor Services environment and initiative impact and leverage knowledge to guide the project and manage issues, risks and schedules.
• Promote a culture of teamwork & collaboration

What do you need to succeed?

Must-have

• 5+ years of relevant experience in the financial services
• High degree of proficiency in project management methodologies and frameworks
• Exceptional Client focus & stakeholder engagement
• 5+ years of proven leadership & team management skills
• Strategic thinking & complex problem solving
• Strong facilitation skills
• Impact & Influence
• Analytical & metrics driven

Nice-to-have

• Industry knowledge, including RBC Investor Services products & services
• PMP® Certification
• Change Management Certification
• Lean Six Sigma Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Adaptability, Agile Project Management, Budgeting, Business Oriented, Change Management, Client Facing, Client Onboarding, Communication, Decision Making, Leadership, Long Term Planning, People Management, Project Management, Resource Management, Results-Oriented, Team Management, Time Management, Waterfall Model

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO Toronto Canada 37.5 Full time WEALTH MANAGEMENT Regular Salaried 2025-08-15 2025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.