Company Description
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.
While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.
Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers
Job Description
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
The rustic elegance and breathtaking views of our food & beverage venues complement our commitment to Canadian cuisine under the leadership of our Executive Chef and our award-winning wine and spirits program at the Wickaninnish Inn. This valued position requires a passionate hospitality professional with experience in the nuances and art of service and who strives to build a professionally dedicated team offering an educated and approachable fine dining experience to our guests here on the West Coast.
As an Assistant Restaurant Manager you will:
- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
- Assist with the planning, organization, direction, control and evaluation of the operations of The Pointe Restaurant, On The Rocks Bar, Private Bar, Room Service, and Driftwood Café.
- Determine the type of services to be offered and implement operational procedures.
- Manage HR functions including assisting with hiring, training and development, including regular employee reviews.
- Set staff work schedules and monitor staff performance.
- Control monthly inventory and weekly ordering, assisting in creating, meeting and exceeding all restaurant financial goals and helping to analyze, review, and follow up on these monthly results.
- Ensure efficient and personalized guest service including resolving complaints.
- Manage Regular team, supervisor, and food & beverage meetings, as well as covering for management meetings in the absence of the Restaurant Manager.
Qualifications
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
- Previous full-scope management experience in a high-end standard driven establishment.
- Passion with wine and spirits required, Sommelier (ISG/WSET 2) certification an asset.
- Completion of a college or other program related to hospitality or food and beverage service management an asset.
- A valid Serving It Right Certification.
- Knowledge of front and back end Silverware POS system an asset.
- The willingness to learn and be constantly challenged to grow with the restaurant team.
- An appreciation for detail and a passion for guest service.
- A professional and positive attitude in every aspect of the position.
- Consistent punctuality and dedication.
- A calm, polite and composed demeanor.
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
- The ability to make a commitment of 2 years to the position.
Salary/Wage: $55,000 - $59,000 per year.
Additional Information
A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.