Position Term: Permanent, Full Time
Level: 8
Salary: Min: $77,234 to Max: $90,867
Location: Head Office, Toronto/Hybrid
Application Deadline: June 19, 2025

iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market that, in its third year generated $83 billion in total wagers, a 31% increase over the previous year. This resulted in $3.2 billion in total gaming revenue from over 80 gaming sites. Even more, Ontario’s igaming market sustained almost 15,000 full-time equivalent jobs across the province. To achieve these results, iGaming Ontario is guided by its vision to Lead the World’s Best Gaming Market.

iGaming Ontario is seeking for an Application Support Analyst. Reporting to the Senior Manager, Business Solutions Support, the Application Support Analyst will provide hands-on technical support to all iGaming Ontario customers and staff experiencing technical challenges. This position will also be responsible for all technical matters involving systems and applications leveraged in the day-to-day functions of iGaming Ontario including Anti-Money Laundering System (AMLS), Contract Management System (CMS), Audit Management and Finance System (MSBC).

Key responsibilities for this role will include:

• Monitoring and evaluating application/system performance and reliability.
• Providing Tier 1 customer support for iGaming Ontario software solutions.
• Acting as a backup resource for Azure Data Analyst and Azure Cloud Developer.
• Creating detailed systems specifications, participate in software development, installation and configuration of 3rd party off-the shelf software.
• Acting as a subject matter expert and provide technical support for procured business solutions.
• Consulting with other technical resources and iGaming Ontario client groups, analyze problems, develop alternative solutions, and recommend methods to streamline business processes and costs.
• Liaising with contracted vendors to ensure system delivery, installation, operation, and support.
• Providing technical input, assessment, and realistic estimates to project team for planning, risk analysis, schedule, and change management.
• Participating in the implementation of new systems and enhancements/upgrades to the existing systems.
• Assisting in defining software implementation project plans, including scoping, scheduling, and implementation.
• Participating in change management, data migration, unit, integration, and regression testing.
• Identifying, documenting, and sharing system deficiencies with clients and senior-level staff to review and analyze.
• Installing and configuring software solutions across the enterprise.
• Creating and maintaining system and user documentation.

The ideal candidate will have:

• Postsecondary education in Computer Science or related discipline.
• Minimum 3+ years of relevant experience.
• Basic understanding of Azure technologies such as:
• Azure Data Factory
• Azure Blob Storage
• Azure SQL Database
• Azure Active Directory
• Power BI
• Familiarity with software development concepts and database languages such as SQL and Python.
• Experience working with Microsoft SharePoint.
• Microsoft related certification(s) would be an asset.
• Excellent communication and interpersonal skills, with the ability to liaise with internal and external stakeholders.
• Demonstrated capacity for problem solving, synthesis, and making sound recommendations.

The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

This position currently offers a hybrid work location. iGaming Ontario has implemented a minimum three-day per week in-office schedule. iGaming Ontario reserves the right to change this policy and its office location at any time.

This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU). In the upcoming months, iGaming Ontario and OPSEU will be negotiating the terms of a collective agreement which, once concluded, will govern the terms and conditions of this position.

At iGaming Ontario, we offer:

• A comprehensive benefits program that includes dental, vision and drug coverage.
• Defined-benefit pension plan.
• Wellbeing account to support your mental, physical, and social wellbeing.
• Access to mental health benefits, free counselling, and support services.
• Professional development reimbursement.
• Paid volunteer time off.
• Paid parental leave top up.

iGaming Ontario is an inclusive and equal opportunity employer.

iGaming Ontario has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.