All candidates must be fully vaccinated against COVID-19
Job Title: Transit Outreach Worker
Reports to: Outreach Program Manager
Schedule: 3 days on 3 days off 7a-7p
Position Summary:
This position works with a Calgary Transit Peace Officer, focusing on being present and visible on the C-Train and stations, providing an alternative response to public intoxications, connecting with those who need a safe place. Transit Outreach Workers help build relationships with peace officers and vulnerable individuals by providing Case Management and alternatives to accessing resources away from the public transit and the stations.
Responsibilities:
Act in a professional, non-judgmental, empathetic and caring manner with clients, treating them with dignity and respect
Provides immediate response to distress or crisis situations
Being aware and proactive of community and social services, referring and advocating for individuals as needed
Role model Alpha House’s value’s and be a positive ambassador when interacting with the public, partners and businesses
Carry a case load, and Case Management, and justice interventions, and advocacy for long terms solutions to exit homelessness.
Driving an agency van, and conducting sweeps of C-Trains and Stations on foot
Conduct administrative tasks including preparing reports, case notes and daily stats
Provides an ethical, efficient and responsible practice with staff, Transit Partners and clients alike
Work as part of collaborative team in support of each other and the agencies mission, including working on DOAP as needed, and training new staff
Liaise, foster and maintain excellent relationships with community partners, businesses and stakeholders in support of the program and client needs
Participate in evaluation of the program as needed
Provides educational sessions as requested
Demonstrates knowledge and understanding of all policies and procedures and the ability to reference them from appropriate sources
Ensures compliance with all regulatory standards (Act, Laws and Policies) including but not limited to maintaining confidentiality at all times.
Required Qualifications:
A diploma or Degree from a public post secondary institution. Preference will be given to those in Social Sciences, Social Work or a related field. Those in progress may be considered
1 year Experience working as part of a team with key stakeholders, providing crisis Counseling, problem solving and/or Outreach work.
Experience working with vulnerable populations and a desire to work with socially disadvantaged people
An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed-care, crisis management and crisis counseling, and impact of mental health issues.
Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
Proven rapport-building and advocacy skills
Strong interpersonal communication skills and the ability to communicate showing respect and dignity as well as with discretion and maintain confidentiality of clients
Team player with strong oral and written English communication skills
Knowledge of Community Development.
An open, accepting attitude with the ability to read situations and respond appropriately
An understanding and appreciation of the Protection of Persons in Care Act
Position Requirements:
Provide proof of being fully vaccinated against COVID
Steel-toed foot wear
Class 5 drivers license (non-GDL) and willingness and ability to obtain a Class 4 license within 45 days
Be able to physically assist clients from prone to sitting or standing, and vice versa;
Be able to work outdoors in all weather conditions, as well as being able to walk for up to 8 hours
Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
FOIP Certification
“It’s your Move” training, or equivalent Patient Lift training
Computer literacy, including effective working skills in MS Word, Excel and Outlook
Be able to work early mornings, days and late evenings,