Airport Baggage Supervisor - YYC

General information

Requirements and Description

Unifi, the largest aviation services provider in North America, is seeking to make immediate hires on our Baggage Supervisor in YYC. The Baggage Supervisor team will work closely with our Airline Partners, Duty Managers, fellow Supervisors, Crew Chiefs, and Agents to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, MBR, guest experience, and employee engagement.

Essential Functions

• Manage daily allocation of manpower in the bagrooms to ensure smooth operation.
• Assign GSE to bagroom drivers and ensure proper charging.
• Coach and mentor employees, while enforces Company policies and procedures.
• Write daily shift notes, record agent conversations related to any work-related incidents.
• Investigate and report any missed bags.
• Collaborate with our airline partners on anything baggage-related.
• Ensure Pre-Operational Inspections for all equipment used during the shift are completed.
• Enforced safety policy compliance and proper PPE in the bag room. 
• Review assigned ULDs, and complete uplift requests as required.
• Conduct quality inspections.

Responsibilities

• Oversee and coordinates the operation in the bagroom.
• Responsible for ensuring direction is provided with challenges impacting baggage, baggage scanning, NCB, AVI, USCBP recalls, CBSA recalls, Missed Baggage Ratio.
• Participate in staff briefings with the bagroom teams at the start of every shift, outlining any challenges and opportunities.
• Communicate operational performance feedback to the airline's management team and provide solutions to facilitate effective solutions.

Knowledge, Skills & Abilities

• A minimum of one year of airline operations experience is preferred. 
• Experience in ground operations is an asset.
• Recognize and action challenges that may arise promptly and efficiently.
• Ability to work shift work, including weekends, AM/PM.
• Must hold or successfully receive a Restricted Area Pass and AVOP.
• Must be able to communicate by radio, telephone, etc.
• Ability to influence and communicate effectively at all levels.

Unifi Aviation Canada, Inc. As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.

“EOE, including disability/vets”