After-Sales Service Agent
Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.
Reporting to the Supervisor – Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia’s values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues.
Responsibilities
- Ensure an effective quality control management
- Efficient management of customer files, while maintaining Mobilia’s core values and keeping customer satisfaction as priority
- Make claims from suppliers
- Suggest effective and timely solutions to customers
- Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
- Maintain a high level of product knowledge
- Data entry
- Updating and following up on customer files
- Perform other related duties
Skills required
- Strong ability to listen and communicate
- Have good interpersonal skills
- Ability to demonstrate flexibility and adaptability
- Ability to demonstrate versatility
- Strong ability to manage stress and emotions
- Well organized and priority management skills
Requirements
- A minimum of 2 to 5 years of experience in customer service or retail
- Fluent in English (oral and written)
- Excellent knowledge of Microsoft Office suite
- Problem-solving and solution oriented skills
- Able to adapt in a changing work environment
- Aptitude for team work
- Ability to collect detailed information
Come join an innovative company that has been in business for over 60 years and enjoy a rewarding work environment in the interior design industry!