Truthfulness | Fairness | Value | Loyalty
At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.
Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive!
Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!
Adjuster - Claims
Here is what a typical day looks like
- Every day you will be assigned new claims and work through your pending claims, where you will liaise between customers, insurance companies, outside vendors, and other adjusters
- Most of your day will be spent on the phone, guiding and advising clients through the claims process, obtaining relevant statements/reports, and following up when needed
- You will use your insurance knowledge to validate coverage based on the policy terms, review estimates, and negotiate fair cash settlements as required
- Pay invoices for outside vendors such as appraising companies and towing companies
- Maintain accurate reports and complete files electronically and in paper copies
The value you bring
- General Insurance Level 2 License required, or willingness to obtain within 6 months
- 3 years’ experience in the General Insurance Industry, ICBC experience an asset
- Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy
- You can break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
- Knowledge of MS products including Word, Excel, Outlook
Hours: 37.5 hours per week (full time)
Location: Remote in Canada
Salary Range: $50,000 - $70,000
Requisition: 81778
At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing Careers Page on our website.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.
For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.