Requisition New Role – Account Manager

Oct. 1 – April 30 Area Manager

May 1 – Sept. 30 Account Manager

Seasonal transition based on summer landscaping and winter snow removal contracts. Based in Calgary but responsible for an assigned portfolio of client locations in western Canada and US. Requirement for frequent travel in winter based on business needs and winter weather to coordinate vendor partner activities and maintain Strathmore quality standards. Peak travel requirements 60-70% of time in winter season (peak snow months).

ACCOUNT MANAGER

Reports to: VP Operations

Job Summary:

This role instills client confidence to ensure contract renewal, and drives cross-sales and service enhancements according to set targets. This role is accountable for profitability through diligent monitoring and analysis, developing market areas, and managing service crews/contractors to meet client expectations. The Account Manager also develops strategic plans, communicates progress to the sales team, and maintains industry contacts.The Account Manager serves as the secondary point of contact for escalations.

Major Responsibilities:

• Establish role as client’s primary, responsible, point-of-contact (Trusted Advisor)
• Instill client confidence.
• Ensure a high degree of contract renewal.
• Participate in groups and organizations important to the client.
• Develop relationships with Key Players within client organizations.
• Foster the performance of Exceptional Service among team members.
• Mentor Field Supervisors and Crew Leaders in building long-term client relationships.
• Provide assurance that contract obligations, quality standards and expectations are fulfilled.
• Accountable for profitability by diligent monitoring and analysis of estimating and productivity.
• Maintain awareness of sales team targets and ideal customers to assist with new client identification.
• Propose Work Orders to clients in a timely, responsible manner to meet sales quotas and respond quickly to requests for Work Orders.
• Development and implementation of long-term enhancement plans of properties managed.
• Maintains standards and ensures quality.
• Implements procedures and processes in accordance with company objectives.
• Create maintenance proposals and work orders in accordance with pricing policy.
• Manage project work with sub contractors through to completion of projects, or handover project work to local branch operations according to regional strategy.
• Initiate enhancements in coordination with long-term objectives.
• Schedule and monitor performance, measuring budget to actual costs.
• Foster a cohesive team of Operations and Administrative staff to ensure quick response for client expectations and quality production.
• Support timely and accurate implementation of procedures and paperwork.
• Ensure contract compliance.
• Represent company in professional groups/associations.
• Participate in training and education activities.
• Achieve annual objectives by effective utilization of resources aligned with Strathmore’s organizational values.
• Build self-awareness and seek feedback to continuously grow and gain insight into one’s strengths and areas of developmental needs.
• Clearly communicate the progress of monthly/quarterly initiatives to the sales team and Senior Account Manager.
• Lead and participate in extra hours activities designed for team building.
• Maintain active contact with people and trends in the industry that affect operations.
• Embrace and exemplify Strathmore organizational values.
• Assist in Vendor pre-qualification - travel and assist as necessary for winter season preparation.

Requirements

• Up to 50% travel required for snow event operational support, project management and required sub-contractor management within regional scope of work.
• College/Technical degree;
• Three years of industry experience;
• Handles stress and deadlines well;
• Recognized as a team leader with ability to motivate and inspire;
• Motivated, self-starter;
• Seeks continuous improvement;
• Proven ability to juggle the management of multiple account projects at a time, while maintaining a sharp attention to details;
• Excellent listening, negotiating and presenting capacities;
• Fluent knowledge of Windows-based computers and ability to learn & optimize new software platforms;
• Comfortable with technologies, adapt to support new platforms as deployed by Strathmore.
• Valid driver's license & clean driving record; valid passport and ability to travel to USA
• Excellent verbal and written communication skills in English.

Area Manager

Report to: Operations Manager

Job Summary

To improve customer value and Company returns on investment through the efficient and effective response to the needs of our customers, with due regard for the rights of employees.

Major Responsibilities:

Overseeing and performing daily operations (Approx. 80%)

• Manages personnel (and/or subcontractors), material, and equipment necessary to complete projects on time within established budget.
• Participates in the pre-maintenance conference, when possible, to be familiar with the job peculiarities and offer practical advice pertaining to the various project schedules and budgets.
• Maintain a close working relationship with the Supervisor to ensure proper delegation of responsibilities.
• Operates and maintains power mower, tractors, chain saws, hedge trimmers, sod cutters, pruning saws and other landscape/ snow removal maintenance equipment.
• Performs manual duties to clean and maintain landscaped environments within a pre-established budgeted time.

Trains and evaluates personnel. Complies with Strathmore Landscape policies and procedures.

Account management (Approx. 20%)

• Analyze and determine the needs of clients, develop strategies and action plans for revenue growth and profitability with assigned services.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Be the primary point of contact and build long-term relationships with customers. Liaise between the customer and internal cross-functional teams.
• Lead business reviews according to the Strathmore process.
• Establish and maintain effective communication between team members.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Business Development team to onboard and integrate new clients and developing existing client relationships.
• Maintains a courteous and polite manner when dealing with customers, employees and subcontractors.
• Controls and manages budgets and schedules related to the various contracts.
• Other related tasks and duties

Requirements

• College/Technical degree or related
• Three years of industry experience as a supervisor.
• Handles stress and deadlines well.
• Recognized as a team leader with ability to motivate and inspire.
• Motivated, self-starter.
• Seeks continuous improvement.
• Proven ability to juggle the management of multiple account projects at a time, while maintaining a sharp attention to details.
• Fluent knowledge of Windows-based computers and ability to learn & use new software platforms..
• Valid driver's license and a clean driving record.
• Excellent verbal and written communication skills in English.
• Ability to manage extended hours, nights and weekends according to weather requirements.